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Privacy Policy & Cookies

At Leap & Loop we are committed to protecting and respecting the privacy and security of our customers and site visitors. If you have a question that is not answered here, please contact us on info@leapandloop.com

We may change this page from time to time, to reflect how are processing your personal information. If we do make important changes, this will be made clear on our site or by some other means of contact such as email, so that you’re able to review changes before continuing to use leapandloop.co.uk

How your information is used

 We use your information to fulfil our contract with you, including payment shipping and delivery. The table below sets outs what information is used and why.

Your name, date of birth & contact details

Our legal basis for processing

Delivery of purchases

So we can fulfil our contract to you. We can’t send you anything if we don’t know who it’s for or where it’s going.

Service updates via email or text (like order updates)

So we can fulfil our contract to you. We need to keep you up to date so you know when you’re order has been dispatched etc.

Information regarding new products or services via email, text or post.

To keep you up to date. We only do this with your permission.

Leap & Loop adverts as you browse the web

So you can see our latest products & services

Fraud Detection & Prevention

To prevent and detect fraud against you or Leap & Loop.

To find out what you and other customers like

Ensuring we are keeping you up to date with relevant product information to you.
 

Your payment information

Our legal basis for processing

Take payments and give refunds

So we can fulfil our contract to you.

Fraud Detection & Prevention

To prevent and detect fraud against you or Leap & Loop.
 

Contact History

Our legal basis for processing

Provide customer service & support

So we can fulfil our contract with you to the best of our abilities.

Staff Training

So that if you ever do need to contact customer services you get the best possible service.
 

Your Purchase History, Saved items & items in your basket

Our legal basis for processing

Selling you products

So we can fulfil our contract to you. You can’t purchase without first putting in your basket

Provide customer service, support and handle returns

So we can fulfil our contract with you to the best of our abilities.

To find out what you and other customers like

Ensuring we are keeping you up to date with relevant product information to you.
 

Information about your phone, laptop or device and how you use our website

Our legal basis for processing

To improve our website

We strive to constantly give you the best shopping experience possible

To protect our website

To prevent and detect fraud against you or Leap & Loop. To legally meet the requirements of GDPR about your data.
 

Responses to competitions, surveys & promotions

Our legal basis for processing

To run the competitions, surveys and promotions

So we can fulfil our contract to you. We can’t process your competition, survey, or promotion entry without your details.
 
You are under no obligation to provide us with personal information. We respect your decision if you choose not to, however you may not be able to purchase from us and are unlikely to receive our best overall customer experience.
We anonymise your personal information and use it for purposes including research, data analysis, improving our website and developing new products and services. We do share your information with third parties e.g. delivery couriers.

 

Sharing Your Personal Information
We do not and will not sell your personal information for any reason to any third parties.
We do share your information with the following in order to fulfil our contract with you;
  • Companies who are involved in getting your order to you, such as payment providers, order packers and delivery companies.
  • Professional service providers such as marketing agencies and website hosts who help us run our business
  • Law enforcement and fraud prevention agencies so we can help tackle fraud.

 

 Marketing Provision
If you’ve agreed to our marketing messages, then you can receive messages via email or text to keep you up to date on what we’re doing and to help you find our products that you might like.
If you no longer wish to receive marketing messages from Leap & Loop, you can unsubscribe at any time by:
  • Going to your account settings
  • Clicking “unsubscribe” at the bottom of any Leap & Loop emails
  • By contacting us on info@leapandloop.com
Please note that this marketing update might take a few days to process so you may receive messages from us in this process.
Also, when you unsubscribe from our marketing messages this will not stop service communications about any orders you have placed with Leap & Loop (i.e. order confirmations, order updates or where you have expressed an interest in Leap & loop activity like competitions etc)

 

 Leap & Loop Advertising
From time to time we may engage in online advertising, this is to keep you up to date of what we’re doing and to help you find products that you might like.
Just like a lot of other companies, we use Leap & Loop ads when you are on other websites. We do this using digital marketing networks and ad exchanges. We use a variety of advertising technologies like pixels, ad tags, cookies as well as specific services offered by the social media channels we have such as Facebook and Instagram.
The ads you may see will be based on your information we hold about you, or your previous use of our site (i.e. search history, saved items etc) or previous Leap & Loop ads you have clicked on.

 

Holding Your Information
Leap & Loop will hold your information for as long as you are a customer. If you haven’t logged into your account for 3 years we will delete your information from our system. If you no longer wish to be a customer and you’d like all your information deleted please contact info@leapandloop.com.
If necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our TOS, we may also hold some of your information as required, even after you have closed your account.
When you have purchased from Leap & Loop, we will retain the billing data until the end of the relevant accounting period.

 

Your Rights
You have many rights as a consumer regarding your personal data:
  • The right to know how your personal information is being used (like this notice)
  • The right to access the personal information we hold about you
  • The right to change or delete any information we hold about you ( you can do this through your account or contact info@leapandloop.com)
  • The right to stop direct marketing messages ( you can do this through your account)
  • The right to complaint to your data protection regulator (UK Information Commissioners’ Office) 
If you have any questions or complaints please contact us on info@leapandloop.com

 

Cookies
 There are four main types of cookies used when you visit our site. Here’s a breakdown of each one and what they’re used for:
  • Analytic Cookies – these are cookies that measure and analyse how consumers use the site. We use this to improve our sites functionality and your shopping experience.
  • Necessary Cookies – these cookies let you navigate the site and use its features like “save for later”, “shopping basket” or “account”
  • Preference Cookies – These cookies will remember your preferences like location or language so we can make your shopping experience as smooth as possible and personal to you.
  • Targeting Cookies – these cookies record your visits to Leap and Loop, the pages you have visited and the links you have followed we in turn use this to deliver relevant ads to you.
When using the Leap & Loop site, you agree to us placing these cookies on your device and accessing them when you visit the site in future. If you wish to delete any cookies that area already on your device, the “help” section on your internet browser will provide instructions on how to locate the file that stores cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able enjoy the full Leap & Loop experience we strive to provide our customers.

 

Contact Us
If you have any further questions, queries or feedback regarding this notice, please do not hesitate to contact us directly on info@leapandloop.com or write to us at 2 Birkhill Road, Stirlingshire, FK7 9JS, UK.  We will be happy to answer any questions you may have.